Elec Space offers a 30-day return policy. You may request a return within 30 days of receiving your order.

1. Refunds for Manufacturer Defects or Shipping Damage
Mining hardware and electronics are delicate. If your order arrives with any manufacturer defects or shipping damage, please contact us within 15 calendar days of the delivery date with photos and video evidence for verification. Once confirmed, we will process a full refund or a free replacement for you. Please keep all original packaging for inspection purposes.

2. Return Conditions for Non-Quality Related Issues
If you wish to return an item due to a change of mind, or any other reason not related to product quality, you may do so within 30 days of receiving the goods. You may be responsible for the return shipping costs, especially for items over 50lbs. The item must be in original condition (no physical damage, excluding damages sustained during original transportation), include all accessories, manuals, and original packaging with UPC/serial number intact, and be in a resalable condition. A receipt or proof of purchase is required for all returns.

Important Note on Electronic & Mining Hardware:

• Once a product has been used, modified, or installed, it may not be eligible for return unless defective.
• Products with missing accessories, manuals, or packaging will not be processed until all parts are received.
• Customer is responsible for ensuring sufficient packaging for return shipping to prevent damage; damage due to insufficient packaging may result in the return being rejected or additional charges applied.
• Final sale or clearance items are non-returnable.

3. Return Process
To initiate a return, please contact us at: support@elecspacestore.com. We will provide you with the return address and detailed instructions. Returns submitted without prior approval will not be accepted.

Packaging Documentation (Required for Electronics):

• Original Packaging Photos: Before packing your return item, please take at least one photo of the item inside its original packaging.
• Outer Packaging Photos: Please take at least one photo of the outer packaging, ensuring all sides are clearly visible, especially for heavy or large items.

2. Please choose a shipping carrier and bear the shipping cost (unless the return is due to our error or a defective product). Please ensure the product is properly packaged according to instructions. Once the item has been shipped, please notify us via email.

3. Elec Space will process your return or replacement request within 2 business days after the returned item is received by our warehouse and inspected. Refunds will be issued to your original method of payment.

Exchanges and refunds are subject to product availability.

4. Replacements Without Return
If you discover a defect prior to installation or use, you may email support@elecspacestore.com with photos/videos and your order number to request a free replacement part or unit.

5. Returns Due to Change of Mind or No Longer Needed
Products may be returned if the following conditions are met:

• The return request is submitted within 30 days of receiving the item.
• The item is in original, unopened packaging and in like-new condition.
• Please do not use a P.O. Box as the shipping address. Provide a detailed physical address.

6. Refunds and Exchanges
Refunds will be processed after the returned item is received and inspected, subject to potential restocking fees as applicable. The original shipping cost is non-refundable unless the return is due to our error.

7. Order Cancellations

• Orders canceled within 48 hours of placement are eligible for a full refund.
• Orders cannot be canceled after 48 hours or once the order has been shipped.
• Please note, cancellations requested after 48 hours are subject to a 25% handling fee.

8. Important Notice
Please inspect your goods immediately upon receipt. For mining hardware and electronics, we recommend professional installation. If you discover any damage or defects, please contact us immediately at support@elecspacestore.com with photos.